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Terms & Conditions

Payment

We accept Visa, MasterCard & American Express

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Pricing

All prices are in GBP. The total cost of your order is the price of the item plus delivery charge. We try to ensure all prices on our website are correct and up to date at all times. However it can be the case that prices are incorrect or have changed without notice. In the event that a price is incorrect we reserve the right to withdraw the product from sale and cancel your order.

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Delivery

We deliver all furniture personally to avoid the risk of damage by couriers or third parties. Once you have placed an order we will contact you, usually by email to arrange a mutually suitable delivery date and time. We will provide a 1 hour delivery time slot and contact you on the day of your delivery when we are approximately 1 hour away from your address. 

We deliver to ground floor premises only. Should you require your items carrying up stairs or anywhere that is not on the ground floor this must be arranged prior to ordering by contacting us. There may be an additional charge for this. 

We do not deliver on Bank Holidays, Christmas Day, Boxing Day or New Years Day.

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We offer delivery within 200 miles of PE23 for £75.00. 

If you are further afield please contact us prior to ordering for a delivery quote.

Should you place an order on our website for delivery over 200 miles from PE23 without contacting us to amend the delivery price first we will send you an email with an invoice for any additional delivery cost required. We will not dispatch any items until full payment for the item and delivery has been received.

We will require a signature upon delivery. 

 

Where the customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the customer 100% of the delivery charge plus up to 25% of the item price to cover additional costs such as storage and any other charges incurred.

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Cancellation

If you wish to cancel an order you may do so by calling us on 07391171849 as soon as possible. You are able to cancel your items within 24 hours of ordering or within 24 hours before the item is due to be delivered, whichever comes sooner.

It is not possible to cancel an order once it has been dispatched. 

Custom painted items ordered from this website cannot be cancelled once an order has been placed and no returns are taken or refunds will be given for custom painted items.

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Order acceptance

Our acceptance of your order resulting in the completion of the contract between you and Studio Redemption will take place on the dispatch of the items ordered by you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with the cancellation terms above. Your order may not be accepted by us in the case that:

  • The item you ordered is unavailable

  • We cannot obtain authorisation for your payment

  • We identify an error in the item price or description

  • You are not eligible to purchase items from us as you fail to meet the criteria set out below

  • We reserve the right to reject any offer to purchase made by you at any time. We will take great care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

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Item descriptions and photographs

We take great care to ensure all descriptions on the website are correct, and that any marks or damage that are above and beyond normal wear and tear are included in the item description and the item is priced accordingly. We provide high resolution photographs which you are encouraged to zoom in on and inspect in closer detail any part of the item photographed. If you are unsure of any aspect of an item please contact us prior to purchase for more information. We are happy to provide further photographs or arrange a video call with you to ensure you are fully satisfied before placing an order. All items for sale are either vintage or antique and therefore will likely have marks / imperfections which are commensurate with ages and use. 

All sizes and measurements are approximate. We make every effort that images match the relevant item as closely as possible but the constraints of digital reproduction on different web browsers can cause colour depiction to deviate from the actual item.  

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Authorisation

You must confirm that the credit or debit card being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.

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Refusal of Transaction and Eligibility to Purchase

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any item from this website whether or not that item has been sold; removing or editing any materials or content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

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To be eligible to purchase items from this website and lawfully enter contracts on this website under English law you must:

  • Provide your real name, address, telephone number, e-mail address, and any requested information upon placing your order.

  • Possess a valid credit or debit card issued by a bank acceptable to us.

  • Be over 18 years of age.

  • Stipulate a delivery address in the United Kingdom. Please note that PO Box numbers, hotels, and accommodation addresses are not acceptable.

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Circumstances beyond our control:

Studio Redemption reserves the right to cancel, vary or suspend any contract of sale if events occur which are beyond our control including fire, floods, storms, lock-downs, riots, industrial action, or non-availability of materials or supplies.

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